Down Under Dreaming Brisbane 2025 was packed with great sessions this year, and I walked away with dozens of slide photos and more than a few “I need to try that” moments. While every speaker brought something valuable to the table, three talks in particular felt especially relevant for the organisations we work with. They […]
It’s that time again - Winter is rolling in for our northern hemisphere neighbours, and so have the latest Salesforce updates! We’ve dug through the Winter ‘26 release notes and handpicked the most exciting features for business users and admins. Check out our latest blog, where we break down the highlights and what they mean […]
The Salesforce Winter ‘26 release is here! There's a focus on reporting, admin productivity, smarter setup tools, and flow improvements, aimed at improving the configuration experience for Salesforce instances across the board. Depending on your instance, you'll be upgraded on one of the following dates: If you want to find out exactly which weekend your […]
This morning I attended Salesforce’s AI for Growth: Work Smarter, Scale Faster breakfast in Brisbane, hosted by Merlin Luck and Hannah Shorter. The event showcased how businesses can harness AI to transform customer experience, empower employees, and grow sustainably. Customers Expect More, Faster One of the clearest messages from the event was that customer expectations […]
Salesforce Marketing Cloud comes in several editions including Marketing Cloud Next, Marketing Cloud Engagement (MCE), and Marketing Cloud Account Engagement (Pardot). This guide breaks them down along with key add-ons so you can understand each one, see the differences and find what works for you. What is Salesforce Marketing Cloud? Salesforce Marketing Cloud is a […]
Most executive teams understand that having a data backup strategy is essential. But for organisations that manage sensitive or high-stakes data - particularly in the not-for-profit, health, or community sectors - the real question isn’t “do we have backups?” but rather: “Is our organisation genuinely prepared to protect and recover our data in the face […]