Special Teaching and Research (STaR) is a Not-for-Profit organisation dedicated to providing inclusive learning opportunities for people with disabilities across early years, school-aged and post-school settings. Their Special Educators collaborate with educators and support workers, providing professional development, coaching and mentoring services. The primary objective of their organisation is to embed research evidence into practice and contribute to the evidence base in special and inclusive education.

STaR faced difficulties maintaining accurate and up-to-date data due to their largely paper-based system. Their manual processes were cumbersome, with information dispersed across non-searchable formats. STaR’s enrollment process was inconsistent and heavily reliant on paperwork, making information sharing challenging. Recognising that their existing CRM system was inefficient, consuming time, and hindering new enquiries, they decided to seek a more effective, and streamlined solution.

After evaluating various CRM platforms, STaR chose Salesforce’s Non Profit Cloud for its comprehensive Program and Case Management capabilities. They were particularly impressed by the features provided by this solution and Enrite’s proven Salesforce and Case Management expertise. What stood out most was the flexibility of Non Profit Cloud, providing STaR with the opportunity to further develop and optimise the system that Enrite configured to their needs.

"... the time taken by the Enrite team to really understand our organisation and ask questions has meant we are future-proofing our CRM in certain aspects that we had not considered."

Melissa North, CEO, STaR

By partnering with Enrite and leveraging Salesforce Non Profit Cloud, STaR was able to significantly optimise their data flow, from managing Referrals and Enrolments to tracking Case Outcomes. Enrite’s implementation empowered STaR to gain deeper insights into their data, improving team collaboration and enabling more effective communication strategies. Through streamlined marketing and communication tools, STaR could design, manage, and measure communications. Additionally, the enhanced process management gave them better oversight of their Programs, Cases, and the various stakeholders they work with.

"Working with the Enrite team has ensured our investment in having experts design and implement our CRM is great ROI!"

Melissa North, CEO, STaR